Refund policy

 

Thank you for shopping with Cirkul Direct. We are committed to providing you with the best hydration experience. If you are not completely satisfied with your purchase, please refer to the following policy:

Return Policy

  • Return Window: You may request a return within 30 days of receiving your order.

  • Product Condition: To ensure hygiene and safety, all returned items must be in their original, unopened, and unused condition, including the original packaging. Flavor Cartridges that have been opened, unsealed, or used are not eligible for return or refund.

  • How to Initiate a Return: To initiate a return, please email us at [pittsclara323@gmail.com] with your order number, the reason for the return, and photos of the item(s). We will provide you with return instructions within 48 hours.

Refund Policy

  • Refund Processing: Once we receive and inspect your returned item to ensure it meets the criteria above, we will process your refund. The refund will be automatically applied to your original method of payment.

  • Processing Time: Please note that it may take 5-10 business days for your bank or credit card company to process and post the refund to your account.

  • Shipping Costs: Except in cases of product defects or shipping errors, customers are responsible for paying their own shipping costs for returning items. Original shipping costs are non-refundable.

Contact Us If you have any questions regarding our return and refund policy, please feel free to contact our customer support team:

  • Email: pittsclara323@gmail.com